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WARRANTY AND RETURNS
In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:
- For all returns or warranty claims contact raise a support ticket via this link; SUPPORT TICKET
-
5 year warranty on all batteries (see fine print here).
- Trolltek Lithium 12V to 48V batteries are not intended or warrantied for serial wiring applications above 48V.
- To submit a warranty claim, please contact the original place of purchase. The battery may be required to be shipped back to us (Trolltek) for further inspection.
- 1 year warranty on all accessories & complimentary products (chargers, powerbox cases, volt meter, etc).
- Free lifetime technical support.
- Warranty only applies to original owner (non-transferable).
- Warranties can be used for an exchange of a component only once.
- Customer pays return shipping on returns or warrantied component inspections. Please note some battery returns may require special documentation and packaging. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like Australia Post.
- If you have a quality issue with a product please raise a support ticket to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Trolltek is not responsible for return shipping.
- Do-It-Yourself modifications or damage due to gross negligence or abuse are not covered by the warranty.
Return Address:
Please mail your package in a traceable method to the address below. Include a note with your name, your order number and describing your situation and/or request.
Trolltek
Technical Support Team
47 Eagleview Place
Eagle Farm, QLD, 4009
Australia
Let customers speak for us
36 volt battery and dcdc charger
Super quick delivery product looks good not fitted yet. App for bms is user friendly.
Andrew Tivey
36V Trolltek™ LiFePO4 Lithium Battery
lithium
The product is goof quality and the packaging was fine, the courier company with their dangerous goods delays need a review.
shawn rock
Trolltek AC Lithium Battery Chargers
DC power supply
Provides stable power to electronics when engines start, working well now, thanks
Ryan
Trolltek Voltage Buck Boost Converters
DC/DC 36V
Exactly what I wanted! works perfectly with the Trolltek VSR, very well built units
R.
Trolltek DC/DC Lithium Battery Chargers
36volt lithium battery
Great product delivered in good condition and a respectable timeframe….good support from supplier to track and trace product to remote location….
Karumba fishing Adventures
36V Trolltek™ LiFePO4 Lithium Battery
VSR
Works just like described, fixed the on/off issue I had with previous VSR, thanks
Ryan
Trolltek Programmable Voltage Sensitive Relay
Marine battery charger.
So far so good. Well sealed and gets the odd spray. Pretty easy to conntect with good instructions.
Ian
Trolltek DC/DC Lithium Battery Chargers
12v LiFePO4 200AH Battery
Good battery, easy to use BMS. Arrived fast.
Phil Notley
12V Trolltek™ LiFePO4 Lithium Battery
lifepo4 battery
Quick delivery. Looks the goods so far. Time will tell but has excellent warranty.
Roland Mac
48V Trolltek™ LiFePO4 Lithium Battery
LiFePO4 Battery 24 volt
I called and got onto an extremely helpful sales rep called Jack. Great advice. The battery is excellent. Had an issue with the battery not charging but turned out i had turned off that setting in the battery management app. Very helpful staff and easy to contact to discuss the batteries.
Brodie Mateo
24V Trolltek™ LiFePO4 Lithium Battery
LiFePO4 Battery Charger
I bought this charger to boost on cloudy days if needed but more importantly protect my battery bank from being discharged dangerously low. Our tiny home is fully off grid powered by 3 x 170w panels charging 5 x 120ah batteries through a 40amp mppt solar controller. So far the system is set up and has passed 10 days continuously cloudy and I test Read more about review stating Great addition to boost and chargerun the charger at the end of day 10 to boost for 4 hours. The charger exceeded my expectations taking the battery bank from 12.2v back to over 14.3v over this time charging from a 2kva Honda generator. I also use for keeping property vehicle batteries topped up when not used for extend periods.
Connor Escott
Trolltek AC Lithium Battery Chargers
Tie Downs
Decent tie down straps for the money. Will see how it holds up on the boat. Time will tell.
Justin
Trolltek™ Battery Tie Down Kit
Minn Kotta Battery
Excellent trolling motor batteries.
Steve Hutchinson
12V Trolltek™ LiFePO4 Lithium Battery